We're Here
to Help You
Whether you need to report a lost card, inquire about a loan, or simply check your balance — our support is available 24×7.
24/7
Toll-Free Support
485
Branch Locations
Block Debit Card
Lost your card? Block it instantly.
Knowledge Base
Frequently asked banking questions.
Raise Grievance
Register a formal complaint.
● Direct Channels
Connect With Us
Reach our specialized support departments directly.
Toll-Free Helpline
1800-180-7777
For immediate assistance, account inquiries, or transaction issues. Available 24×7.
WhatsApp Banking
+91 85120 11115
Get balances, mini-statements, and key alerts instantly on your phone.
Email Support
pgb@pgb.bank.in
For detailed queries, submitting documents, or formal complaints in writing.
● Statutory & Special Cells
Special Grievance Cells
Dedicated nodal officers for statutory and sensitive complaint categories.
Chief Vigilance Officer (CVO)
Shri. Ajay Gangadhar Kadu
Additonal Chief Vigilance Officer
Punjab National Bank
PNB,United Tower,8th floor,11 Hemant Basu Sarani,Kolkata-700001
Nodal Officer – Vigilance
Shri. Vikram Singh Meena
Vigilance Officer
Punjab Gramin Bank
Complaints can also be sent in a sealed envelope marked 'Confidential – CVO' to the Head Office address below.
Nodal Officer – PWD Grievances
As per RBI guidelines, this cell handles complaints regarding branch accessibility, assisted banking, and service issues faced by differently-abled customers.
Presiding Officer, Internal Committee (IC)
Member Secretary, Internal Committee
Member Secretary, Internal Committee
Member Secretary, Internal Committee
Constituted under the Sexual Harassment of Women at Workplace (Prevention, Prohibition and Redressal) Act, 2013. All complaints are handled with strict confidentiality.
Nodal Officer – CIR / Credit Bureau
For disputes regarding credit history, loan reporting errors, or CIBIL/credit bureau corrections. Please attach a copy of your CIR while raising the complaint.
Nodal Officer – Cyber Cell
Mr. Rahul
Manager IT
Punjab Gramin Bank
Head Office Punjab Gramin Bank, Kapurthala
Subordinate – Cyber Cell
Mr.Mithil Wasnik
Manager IT
Punjab Gramin Bank
Head Office Punjab Gramin Bank, Kapurthala
Subordinate – Cyber Cell
Mr. Gaurav Goyal
Manager IT
Punjab Gramin Bank
Head Office Punjab Gramin Bank, Kapurthala
If you notice any unauthorized or fraudulent banking transaction, immediately contact bank and call 1930. You should also report the incident through the National Cyber Crime Reporting Portal. Keep transaction details, account information, screenshots, SMS alerts, phone numbers, URLs, emails, and other relevant evidence ready when reporting the complaint.
● Head Office
Visit Our Office
Location
Punjab Gramin Bank, Head Office, Markfed Road, Kapurthala, Punjab — 144601
Business Hours
Mon – Fri: 10:00 AM to 4:00 PM
Closed on 2nd & 4th Saturdays
Direct Line
01822 – 230237