Grievance
Redressal
Your feedback helps us serve you better. If you have faced any issues, we are committed to resolving them fairly and promptly.
24/7
Online Filing
100%
Response Guarantee
Immediate Help?
Try our helpline first
Before filing a formal complaint, our 24×7 toll-free line can resolve most issues instantly.
1800-180-7777
Toll Free · 24×7
Avg. Resolution
5 Days
● RBI Guidelines
Internal Redressal Mechanism
As per RBI guidelines for Customer Protection
Branch Manager / Regional Office
Most issues are resolved here. Reach out to your home branch or the respective Regional Manager.
Resolution Time
7 Working Days
Nodal Officer (Head Office)
If unsatisfied with the Level 1 response, escalate to our Principal Nodal Officer at Kapurthala.
Resolution Time
15 Working Days
Internal Ombudsman / RBI
For unresolved complaints after 30 days, approach the Integrated Ombudsman via the RBI CMS portal.
Resolution Time
30 Working Days